1. Purpose and scope of application
The following terms and conditions govern the sale of tickets for the Torre Bellesguard by Gaudí, through this website https://bellesguardgaudi.com or via direct on-site ticket office sales, in compliance with Law 34/2002 on Information Society Services and Electronic Commerce, as well as with Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users, and any other applicable regulations and supplementary legislation.
2. Identification of the parties
The Torre Bellesguard by Gaudí is managed by Grupo Catalana Occidente Activos Inmobiliarios S.L.U., a company of the Grupo Catalana Occidente, S.A. group (hereinafter, the Entity or the Property indistinctly), with registered address at C/ Bellesguard no. 20 (08022), Barcelona, which is the owner of the premises and responsible for providing the cultural visit service.
The sale and management of tickets for the Torre Bellesguard by Gaudí are carried out through Tiqueteo Spain S.L. (hereinafter, CLORIAN), with Tax Identification Number (CIF) B-66045345 and registered address at C/ Venezuela, 103, 08019 Barcelona.
The status of USER and, likewise, CLIENT is automatically acquired once the purchase has been completed, acknowledging that the financial transaction is carried out with CLORIAN, without prejudice to the fact that the visit is provided by the Torre Bellesguard.
3. Acceptance of the terms
The purchase of tickets implies full and unconditional acceptance of these General Terms and Conditions of Service.
4. Purchase procedure
The purchase process may require the entry of the buyer’s personal data, as well as the selection of the date and type of ticket.
5. Price and payment methods
Ticket prices include VAT and are specified on the website and at the Torre Bellesguard premises. Prices may be modified at any time at the discretion of the Property. Ticket purchases may also incur management or service fees, which shall be borne by the CLIENT.
All payment methods available and payments made shall be processed through CLORIAN, and therefore the Entity does not store or directly manage payment data.
6. No right of withdrawal
The CLIENT shall not be entitled to withdraw from the purchase of tickets, as this is a service related to leisure activities with a specific date and period of performance, in accordance with Articles 97(l) and 103(l) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other supplementary laws.
7. Right of admission and cancellations due to force majeure
The Entity reserves the right of admission and, in particular, the right to deny access to the Torre Bellesguard to any users whose behaviour may compromise the safety and integrity of the building or its facilities.
The Entity also reserves the right to cancel and/or modify access due to force majeure or reasons beyond its control, without prior notice to the user and without any right to compensation, save, where applicable, for the refund of the unused ticket.
8. Access and visit conditions
The CLIENT must keep their ticket and present it to control staff upon entry, and must retain it until leaving the premises.
The staff of the Torre Bellesguard may refuse entry or expel any person who fails to comply with safety regulations, disturbs public order, or interferes with the normal course of the visit.
Access to the premises with objects or substances that may pose a risk to the safety of persons or the building is prohibited (weapons, hazardous substances, oversized items, sharp or cutting objects, etc.). All bags and packages must pass through a security check.
Access is prohibited to persons showing clear signs of intoxication or being under the influence of narcotics. Visitors are asked to respect the landscaped areas and avoid causing damage to plants, flowers, or decorative elements.
The resale of tickets or any promotional use thereof is not permitted without the prior written authorisation of the Property.
9. Liability
The Entity shall not be liable for any loss, theft, robbery, or damage suffered during the visit.
The CLIENT is responsible for the correct use of the ticket and for complying with the access and visit regulations.
10. Personal data protection
The personal data of the CLIENT and/or USER, as applicable, shall be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, and the applicable implementing regulations in force at any given time (hereinafter, personal data protection regulations).
The data controller, in accordance with personal data protection regulations, is Grupo Catalana Occidente Activos Inmobiliarios S.L.U., a company of the Grupo Catalana Occidente, S.A. group (hereinafter, GCO).
The data shall be used exclusively for the following purposes:
a) Managing ticket sales, including invoicing and payment control.
b) Controlling access to the premises on the selected date.
c) Handling requests, queries or incidents related to the visit and/or ticket purchase.
d) Sending informational communications related to ticket purchases.
The CLIENT may exercise the rights of access, rectification, erasure, objection and any other rights recognised under applicable data protection regulations by sending a written communication to the Data Protection Officer at the following email address: dpo@gco.com.
For further information, please consult the Privacy Policy at:
11. Intellectual property
The Torre Bellesguard is a privately owned building, and access thereto is subject to these General Terms and Conditions, which are binding on all users.
Visitors may take photographs and/or recordings strictly for personal and/or family keepsake purposes. Any reproduction, distribution, public communication (including making available), transformation and/or exploitation of photographs and/or videos for purposes other than strictly personal or family use is expressly prohibited.
For photographs and/or audiovisual recordings for uses other than those described above, whether commercial or not, users and/or any third parties must obtain prior written authorisation from the Entity.
12. Jurisdiction and governing law
These General Terms and Conditions of Sale shall be governed by Spanish law. The parties expressly waive any other jurisdiction that may apply and submit to the Courts and Tribunals of Barcelona for the resolution of any disputes arising from or related to these General Terms and Conditions of Sale.
Should any clause of these General Terms and Conditions of Sale be declared wholly or partially null or ineffective, such nullity or ineffectiveness shall affect only the provision or the part thereof concerned, the remainder remaining in full force and effect, and the affected provision shall be deemed not included.
13. Contact us
For any questions, queries, suggestions or complaints relating to these General Terms and Conditions of Sale, you may contact us by email at:
reserva@bellesguardgaudi.com